WORDPRESS.ORG PLUGINS

Support for plugins available for free download from WordPress.org is bug fix only. Please leave a comment on the Support tab on the WordPress.org plugin site for any errors or bug reports.

CODECANYON.NET PLUGINS

Buyers on Codecanyon.net automatically receive 6 months support from the date of purchase. For questions and comments, please leave a comment on the Codecanyon comment page of the plugin. Extended support after 6 months is available for purchase on the Codecanyon website.

PREMIUM PLUGINS FROM ARCHTHEME.COM

Premium support is available for 1 year from the time of purchase and lifetime updates are available for all plugin purchases. For errors and problems, feel free to use the Support contact page available here or send an email to support@archtheme.com. To speed up the process, please include the purchase code and a link to the live website where the plugin is installed.

SUPPORT HOURS

Our support hours are Monday - Saturday between 10am to 8pm GMT+8. We aim to respond to your queries within 24 hours, but our repsonse time is typically faster than that.